Please email us with any concerns at info@k-embroidery.com or use Live Chat function in the bottom right of your screen. We will respond as quickly as possible, typically within 1-2 business days. Live Chat is also available at select times and we invite you to take advantage of this for faster service.
We have a standard size guide for each type of product with negligible deviation. Check out our Size Charts page for measurements. However, it is recommended that you confirm with our Sales to get the most accurate size.
You can check your order status at any time on Track Order page. Fill out all information in the form and submit. We will send you your order status as soon as possible!
We hope that you are happy with your purchases from K-Embroidery, but if you ever need to return an item, you can do so within 14 days of receipt. Click here for more information about our Return Policy.
We accepts all forms of payment by BankTransfer, Western Union, PayPal or Payonner. For detailed information, check out Payment Info.
- If you have your own design or you want to customize the design: 30 pieces per design. In 30 pieces, you can choose different sizes.
- If you want our available design without any customization: 15 pieces/order. In 15 pieces, customers can choose different available designs and different sizes.
You will get a discount when placing a large order as follows:
- Order of 500 – 1000 pieces or sets: 2% OFF
- Order of 1000 – 5000 pieces or sets: 5% OFF
- Order of >5000 pieces or sets: 7% OFF
This policy is applied for all items.
- For orders of 200 – 500 pieces: About 30 ~ 35 working days.
- For orders of 1000 – 2000 pieces: About 35 ~ 40 working days.
- For orders of 2,000 – 3,000 pieces: About 40 ~ 45 working days.
- For the order of 3,000 – 5,000 pieces: About 45 ~ 50 working days.
- For the order of 5,000 pieces to 10,000 pieces: About 50 ~ 55 working days.
- For larger orders: confirm later.
An order will take 3-7 days to reach your shipping address. Talk to our sales agent to get an accurate estimated delivery time. Meanwhile, here is a table for quick reference. Check out Shipping Info for more information.
- $25/piece for one sample of smocked dress, smocked clothes, smocked two-piece set, smocked pajamas, T-shirt, and pants,... with simple smocking.
- $39/piece for one sample of Princes smocked dresses,... with complicated smocking.
- Sample order of 1-10 pieces: About 2 weeks after receiving payment
- Sample order of 11-20 pieces: About 2-3 weeks after receiving payment
- Sample order of 21-30 pieces: About 3-4 weeks after receiving payment
Production time may be ranging from 3-5 days longer if samples are geometric dresses. Production time will be counted after you confirm all information in your order and done payment.
Yes, we can add your label to the products according to your requirements. The cost of the tag is around 0.1-0.2 USD per piece.
Yes, you can use your design. The minimum quantity for your design is 30 pcs per design:
- If you already have the images of your designs, please send them to us, and we will make them for you.
- If you only have got ideas for your custom designs without images, our designers will help you.
- If you have custom 4.0 printing fabric available, send photos to our Sales.
- If you want to check out available fabrics, view our .pdf Fabric Catalog or Fabric Category.
Our products are packed in 3 steps:
- Step 1: After being ironed, each item will be folded and put individually into a plastic bag.
- Step 2: We put all into a five-layer carton box size 50 x 50 x 50 cm. This kind of carton-sized box can contain about 150 normal dresses or sets (depending on the size of each product).
- Step 3: After putting all the items into the box, we cover it with plastic and put the stamp of the sender and receiver’s addresses on.
It depends on your government's policy. Example:
In the USA (depending on your state policy):
- Your order under 800 USD is free tax
- Your order is above 800 USD you may need to pay 7- 10% as imported taxes/duties when you receive the shipment
In the UK:
- Size produced under 18 months free tax
- Size produce 24 months to 5T: 12% Import Tax
- Size produce 6T above 33% Import Tax
