Frequently asked questions

1. How do I place an order?

As K-Embroidery’s policy on the wholesale order: 

  • Minimum quantity for Ready to Ship products is 15 pieces, for Order to Made products is 50-100 pieces, with 20 pieces per design, 5 pieces per size
  • Give us information about: the style, the size, the type of fabric, the embroidered  pattern
  • We will give you the quotation and draft contract based on your inquiry

We will sign the contract with you and we will start to prepare your order. Here is the Process of making the products

2. What is the price and how much discount will I get when placing a large order?

If you choose our available designs without any customization, the unit price is 15-25 USD/pcs.

If you have your own design and want us to make 1 sample dress first, here is the price for 1 sample dress:

  • Sample dress that are similar to one of our available designs with little changes in colors, patterns, fabric, etc: 69 USD/dress
  • Sample dress that are totally different to our available designs: 99 USD/dress

The sample dress cost includes design fee. In next order, if you order the dress in big quantity, the unit price per dress will be much better (20-30 USD/dress)

Our discount policy:

  • 200-299 pieces: Discount by 2%
  • 300-499 pieces: Discount by 3%
  • 500-999 pieces: Discount by 4%
  • >1000 pieces: Discount by 5%

3. How long is the production time for a wholesale order?

  • For orders of 200 – 500 pieces: about 30 ~ 35 working days.
  • For orders of 1000 – 2000 pieces: about 35 ~ 40 working days.
  • For orders of 2,000 – 3,000 pieces: about 40 ~ 45 working days.
  • For the order of 3,000 – 5,000 pieces: about 45 ~ 50 working days.
  • For the order of 5,000 pieces to 10,000 pieces: about 50 ~ 55 working days.
  • For larger orders: confirm later.

4. How long is the shipping time?

  • Shipping by UPS, FedEx: Within 5-7 days
  • Shipping by Air: Within 5-7 days
  • Shipping by Sea: Transit time varies based on the destination port

5. What makes smocked and hand-embroidered dresses special?

Smocked and hand-embroidered dresses are special for several reasons:

  • Craftsmanship: Smocked and hand-embroidered dresses require a high level of skill and craftsmanship. Each stitch is carefully handcrafted, often by skilled artisans who have honed their techniques over years of practice. 
  • Unique Designs: Smocked and hand-embroidered dresses often feature intricate and elaborate designs that are not commonly found in mass-produced garments. Each dress is essentially a work of art, with the design carefully planned and executed by the artisan.
  • Time and Effort: Creating a smocked or hand-embroidered dress is a time-consuming process. It involves meticulously gathering and pleating the fabric for smocking or transferring a design onto the fabric for hand embroidery.

6. What is the minimum order?

  • If you have your own design or you want to customize the design: 30 pieces per design. In 30 pieces, you can choose different sizes.  
  • If you want our available design without any customization: 15 pieces/order. In 15 pieces, customers can choose different available designs and different sizes. For some designs that are only available in a few sizes, if customers want to buy more sizes, they still have to order a minimum quantity of 30 pieces/order.

7. How much does a sample cost?

If you have your own design and want us to make 1 sample dress first, here is the price for 1 sample dress:

  • Sample dresses that are similar to one of our available designs with little changes in colors, patterns, fabric, etc: 69 USD/dress
  • Sample dress that are totally different to our available designs: 99 USD/dress

The sample dress cost includes design fee. In next order, if you order the dress in big quantity, the unit price per dress will be much better (20-30 USD/dress)

8. How long is the production time for a sample order?

  • Sample order of 1-10 pieces: About 2 weeks after receiving payment
  • Sample order of 11-20 pieces: About 2-3 weeks after receiving payment
  • Sample order of 21-30 pieces: About 3-4 weeks after receiving payment

Production time may be ranging from 3-5 days longer if samples are geometric dresses. Production time will be counted after you confirm all information in your order and done payment.

9. Do I have to confirm receiving order shipments?

Yes, you have to confirm receiving order shipments by email within 10 days from the date of delivery shipment. After 10 days without any confirmation email or notice, we will assume that the shipments have already been delivered to you fully. We are no more responsible for the shipments. 

10. How can I make a payment?

You can choose 1 of 3 below options to make payment to us:

BANK ACCOUNT

  • Account name: LUU THI NGAN HA
  • Account number: 19034792369025
  • Bank: Vietnam Technological and Commercial Joint Stock Bank
  • Swift code: VTCBVNVX
  • Address: Techcombank Sai Dong Branch – Apartment 6 House N01B, Sai Dong New Urban Area, Long Bien, Hanoi. Zip code: 01310001

PAYPAL

WESTERN UNION

  • Name: LUU THI NGAN HA
  • Phone: 0978068123
  • ID: 031191003699
  • Address: Van Huong ward, Do Son district, Hai Phong

Note for the customer in the USA: When you receive the shipment, you will have to pay about 7% – 10% for import tax and duties (this cost depends on Each State’s policies) . This policy is applied for order value of over $800 (including products cost + shipping cost)

11. Do I get a discount under MOQ or policy?

No discount will be applied when you order less than 200 pieces.

Here is our discount policy:

  • 200-299 pieces: Discount by 2%
  • 300-499 pieces: Discount by 3%
  • 500-999 pieces: Discount by 4%
  • >1000 pieces: Discount by 5%

12. Can I use my label/tag, or care label for dresses?

Yes, we can add your label to the products according to your requirements. The cost of the tag is around 0.1-0.2 USD per piece.

13. How long have you been manufacturing & exporting smocked children clothes?

We have been manufacturing and exporting children’s clothing since 1996.

14. Can I use my design and how do I apply it?

Yes, you can use your design. The minimum quantity for your design is 50 pcs per design:

  • If you already have the images of your designs, please send them to us, and we will make them for you.
  • If you only have got ideas for your custom designs without images, our designers will help you 

15. What is your production capacity?

  • Blank clothing: over 1,800,000 pieces or sets/ year.
  • Applique clothes: over 1,200,000 pieces or sets/ year.
  • Hand-smocked clothes: over 1,000,000 pieces or sets/year
  • Handmade smocked accessories: about 200,000 pieces or sets/year

16. Do I need to pay for Sample Fabric and Custom 4.0 Printing Fabric design service?

Yes. The fee will be calculated per order. 

17. How are products shipped?

Depending on each order, we will suggest how to ship products. For example:

  • An order of 50-200 kg should be shipped by UPS/Fedex.
  • An order of more than 200 kg should be shipped by sea. For further information, please don’t hesitate to contact us throughout the process of placing an order.

18. What is the price term?

FOB/FCA Hanoi price (this price does not include shipping cost.)

19. What is the payment term?

Payment shall be made by T/T

  • 50% – 70% deposit in advance
  • 50% – 30% balance before shipping

NOTE: The deposit that has been made will be non-refundable (this deposit is used to reserve for your order and pay for labor and material charges during the process of production)

20. Where can I find your size guide?

We have a size chart for children’s general products as below:

Size Age Weight (KG) Dress length (CM) Child’s height (CM)
1 6-10M 6-8 45 <74
2 10-18M 8-10 51 74-79
3 18-24M 10-12 55 79-83
4 2-3Y 12-14 59 83-88
5 3-4Y 14-15 62 88-95
6 4-5Y 15-18 66 95-105
7 5-6Y 18-20 71 105-120
8 6-7Y 20-24 78 120-130
9 7-8Y 24-28 80 130-137
10 8-9Y 28-34 85 137-142
11 9-10Y 34-36 89 150
12 11-12y 36-38 93 >150

21. When I place an order, do I have to pay any import taxes, duties or other charges?

It depends on your government’s policy.

In our experience:

  • In the USA (depending on your state policy)
    • Your order of under 800 USD is free tax
    • Your order of above 800 USD you may need to pay 7- 10% as imported taxes/duties when you receive the shipment
  • In the UK:
    • Size for under 18 months free tax
    • Size for 24 months to 5Y: 12% Import Tax
    • Size for 6Y above 33% Import Tax

22. How are these clothes packed?

Our products are packed in 3 steps:

  • Step 1: After being ironed, each item will be folded and put individually into a plastic bag.
  • Step 2: We put all into a five-layer carton box size 50 x 50 x 50 cm. This kind of carton-sized box can contain about 150 normal dresses or sets (depending on the size of each product)
  • Step 3: After putting all the items into the box, we cover it with plastic and put the stamp of the sender and receiver’s addresses on.

K-Embroidery is proud to be a manufacturer of hand-smocked and leading embroidered children’s clothing in Vietnam! Please contact us by WhatsApp: +84 85 555 5961 or Mail info@k-embroidery.com