Order & Payment Policies

Order Process

  1. Search for your products at our website, catalog or our social platforms,…
  2. Select your final one and send its name with detailed description (material, color, pattern,…) to Our Hotline +84 85 555 5961. You can also contact our sales staffs directly via Whatsapp number. We have an professional team expertising in foreign languages to support you the best.
  3. Confirm your final decision with us regarding types, description and quantity.
  4. We will send order confirmation with invoice.
  5. You confirm invoice and make payment. Our factory will start making when we got your money.
  6. Our company will update your status of garment production everyday. You can video call to us anytime to see your products in our factory.
  7. We make a video call for you to check the quantity of garment when we finish your production. WE ONLY SHIP WHEN YOU ARE SATISFIED.
  8. Order will be packed properly before sending to Logistics Providers.

Pricing and Currency Conversion

All prices quoted in US dollars.

Payment Options

We accept all major credit cards (Visa, MasterCard, American Express), Western Union, Money Gram or Bank Transfer,… Below are our official payment receiving accounts. Customers can choose any recipient account which is secure and confidential.

1. Company Bank Account

company payment account
Company payment account 1

2. Chief Accountant’s Bank Account

Company payment account 2
Company payment account 2

3. Western Union Payment Account

Western Union payment account
Western Union payment account

4. PAYPAL (Family)


International Transaction Fee

K-Embroidery  is a Vietnamese embroidery company based in Hanoi, Vietnam, with shipping facilities worldwide. If you are ordering outside of Vietnam, your credit card company or bank might charge you a fee of $1-$10. This fee is not charged by K-Embroidery, it is charged directly by your bank. 

Confirmation And Payment

The goods will be sent into the production system once you confirm the specifications of the products and have made a successful payment. Once you are okay with the products we have produced, we will immediately contact the global courier service of choice.

Since we have a strong management policy and we make sure all of the product lines are well-stocked, you can rest assured that our delivery time/availability is unmatched amongst online embroidery extension retailers.

For order processing time

For products that are in stock, it takes only 1-2 days for the products to be prepared for shipping after you have placed the order. 

For custom and made-to-order products, you should contact our sales agent to get the right production time estimation.

For Delivery time

The time it takes for your order to reach your door depends on where you are in the world. An order will take 3-5 days to reach your shipping address. Talk to our sales agent to get an accurate estimated delivery time. Meanwhile, here is a table for quick reference.

Warehouse Destination Shipping Agent Shipping time 



US, Canada UPS, FedEx 3-4 days
Mexico UPS, FedEx, DHL 5-6 days

Contact us for more info

UK, Europe UPS, FedEx 4-5 days
Africa UPS, DHL 6-7 days

Shipping Agents

K-Embroidery works with a variety of shipping agents. The most popular courier service like DHL, FedEx, Cedex, UPS, EMS is available based on your region. You will receive a confirmation from our sales agent once your order is ready to be shipped.

The shipping price will also be informed to you based on your choice of shipping agents and delivery time.

Misc Info you may need to know

Working Schedule

Our office operates from Monday to Saturday. We remain off on Sunday and other Vietnamese Holidays.

This will mean that your order can only be sent off during business hours these days. You can expect garment shipping to happen during these hours.

Shipping Address:

We do not accept P.O. boxes as shipping addresses. This is why we always recommend our customers put down the correct house number, streets, zip code, city, county, state, country so we can fulfill their express shipping request.

We will not be responsible for packages that become lost or sent to the wrong address due to buyers providing incorrect addresses. Please double-check your address so that the package will not become lost in the process.